Cringila General Medical Practice ("the Practice", "we", "us") is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and how you can access or correct it.

Information We Collect

In the course of providing healthcare services, we may collect:

• Personal details such as your name, date of birth, address, phone number and email address.
• Medicare, Department of Veterans' Affairs or private health insurance details.
• Health information, including your medical history, test results, medications, referrals and treatment notes.
• Information you provide through our website, such as contact or appointment enquiry forms.

How We Collect Information

We usually collect information directly from you, whether in person, by phone, or through our website's contact and booking forms. In some cases, we may also collect information from other healthcare providers, specialists, hospitals or Medicare, where necessary for your care and with your consent where required.

How We Use and Disclose Your Information

We use your personal and health information to provide you with medical care, manage appointments and billing, and communicate with you about your treatment. We may disclose information to:

• Other healthcare providers involved in your care, such as specialists, pathology or radiology services.
• Medicare, health funds or other agencies as required to process claims or payments.
• Government bodies where required or authorised by law.

We do not sell or disclose your information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, modification or disclosure. Patient records are stored on secure systems with restricted access.

Website and Online Enquiries

Information submitted through our website's contact and appointment forms is used only to respond to your enquiry or booking request. This website is not intended for the transmission of urgent or emergency medical information — if you are experiencing a medical emergency, call 000 immediately.

Access and Correction

You have the right to request access to, or correction of, the personal and health information we hold about you. Requests can be made in writing to the Practice using the contact details below, and we will respond within a reasonable timeframe.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page.

Contact Us

For any questions about this Privacy Policy or to make a request regarding your information, please contact us at:

Cringila General Medical Practice
23 Lake Avenue, Cringila NSW 2502
Phone: 02 4274 1795
Email: reception@cgmp.com.au